Meet the Team - Rachel Smith

Name: Rachel Smith

Job Title: Finance Coordinator

Venue: All venues

Favourite Drink: Fizzy Vimto or Cider - depending on the time of day!

Favourite Meal: Moussaka

I started working for Creative... in 2006 at the NEC in Birmingham, I had just finished university so I was looking for a new challenge. I started off as bar staff then became a Bar Manager within a few months after which I became Staffing Manager. I had a few years off travelling and then came back as Office and Commercial Manager after the Olympics, which then turned into my current role in finance.

In a nutshell my role is... quite hectic! I process all invoices for the majority of our venues and outdoor catering department, and during the summer months I help out as a Commercial Manager by cashing up at busy festivals as well as helping out at other venues when they have busy shows on.

On an average day... I am processing hundreds of invoices!!

My most rewarding moment was... (I have a few!) Working at the Olympics, meeting Gordon Ramsay and Jamie Oliver at the NE, watching my favourite bands at various festivals and getting to work with a great group of people.

My most challenging moment was... working long hours and for many days in a row at the Boat Show, Grand Designs and Travel Market at ExCeL Exhibition Centre. All worth it though!

I couldn’t cope without... great colleagues, they keep you upbeat when you need it most!

Best piece of advice... be nice to everyone, you may need their help in the future.

Meet the Team - Jennie Westoby

Name: Jennifer Westoby

Job Title: Senior Staffing Manager

Venue: All Venues

Favourite Drink: A long cold G&T

Favourite Meal: Has to be a hot and spicy curry.

I started working for Creative... in June 2013 on a 3 month contract to support the Outdoor Catering Department for the summer season. Before my contract was up, I was offered a full time position as Senior Staffing Manager.

In a nutshell my role is... to support the Staffing Team and ensure that the appropriate staffing resources are in place for all venues and events throughout the company.

On an average day... I am involved in a number of tasks from ordering food for an event to writing staff forecasts (there is always another one to do!), and from accounting to recruitment of new staff.

My most rewarding moment was... delivering my first ODC event with Luke Jones at Queen Elizabeth Olympic Park in the summer of 2013. It was four weekends of concerts, back to back with retail and hospitality offerings.

My most challenging moment was... at YNOT festival in 2013 when we had an electrical storm one evening and all units were closed. I was responsible to ensure that all staff were evacuated from their units and kept warm and dry ready to reopen when the storm had passed.

I couldn’t cope without... Lily Hayter. A fountain of knowledge and experience. She is a tremendous support to me and a little crazy with it too!

Best piece of advice... is to always take a step back and look at the bigger picture. So often we can get wrapped up in the minor detail of what we do.